Main Article Content
Abstract
Managing the business processes that facilitate order fulfillment and delivery of goods and services supplied to customers is the prime concern of operations management. Consequently, the study of the processes of order fulfillment and delivery in the Internet era necessitates an understanding of the interaction between operations management and information systems (Lyons, 1998). Despite the growing importance of e-commerce to organizations of all types, e-operations is a neglected area of study.